Shipping & Delivery Policy

1. Electronic delivery

Tiilo digital products are delivered as keys, links or instructions according to the purchased offer. No physical parcel is required. Check the product page for the exact contents, activation requirements and validity period.

2. Confirmed payment and availability

Delivery depends on confirmed payment and the stated availability. Some products may be sourced after ordering. The timeframe shown on the product page applies; “digital” does not mean “instant”. A pending payment message is not delivery confirmation.

3. Finding your product

Depending on the order and your contact details, delivery uses the customer account, email or an access link through an available channel. Access links and keys are personal: keep them secure. Also check spam folders and the accuracy of your supplied contact details.

4. Activation and support

Follow the publisher’s region, edition, permitted device and activation requirements. If the product is missing or fails to activate as offered, contact Tiilo support with the order reference and error message, without disclosing a password or PIN. Remedies remain as described in the refund policy.